I just wanted to follow- through on the promise to myself as well as to you to provide written comments and compliments regarding the all inclusive siding, soffit, fascia, gutter and total replacement window project your company did on our residence this past October.
Right from the onset Marty and I had decided that is we were going to make the above improvements to our home, we were going to do it right, to the best of our knowledge. After “shopping around” and interviewing other siding companies, we felt ABC to provide the best in both quality product and installation. Our belief was further reinforced by ABC’S product and labor warranties. In comparing, no other company provided warrantied like these. The ABC Seamless product package and North Country windows basically sold themselves. However, I had some reservations about the product being able to be installed with consistent quality; believing that the true quality of a product largely dependent upon proper installation. What I was shown was a copy of ABC’S 20 year labor warranty. Your company, to me, made a statement; that being “We take pride in our work, and deserve noting less than a satisfied customer.”
A period of almost six months passed from the time we signed our contract with ABC until work started during the interim, my husband and I became increasingly more anxious; wondering of this major (for us) home improvement project was going to be a positive experience or an absolute nightmare as some projects can turn out to be. This project is now a few months behind us, and I am writing to compliment you and everyone involved on a job completed to this customer’s quality standards. I was brought up to believe that when you undertake a project, whatever it is, you do it to the best of your ability. Thank you for completing your job for us on such a fashion. A special “thank you” to the crew chief Gary Anderson. His quality craftsmanship and thoroughness were very much appreciated. “Thank you” to Joe Roy for coming over prior to the gutter installation to review and diagram down about placement with Marty. Last “thank you” to all the workers for picking up materials and potentially hazards at the end of each work day. This was very responsible act as we have three active children regularly out and about the home.
Steve, I would highly recommend your products and company to anyone seeking the kind of home improvements we recently completed.
Deborah J. of Boise, ID